Baldi, J. and Artina, N. 2025. DETERMINATION OF SATISFACTION FACTORS SERVICE QUALITY AND TRUST TOWARDS CUSTOMER LOYALTY: A CASE STUDY OF TOYOTA DEALERSHIP IN PALEMBANG. Jurnal Manajemen. 13, 1 (Jan. 2025), 71-81. DOI:https://doi.org/10.36546/jm.v13i1.1541.